Deliveries national and international


We deliver at national and international level

The shipping is done by fast and reliable couriers, selected on the volume of the products and the geographic area of the destination


By default, the products are delivered at the main door on the ground floor.


Would you prefer that your purchase will be delivered in house, unpacked, and, if applicable, assembled?

Let us know and we'll take care of this service for you at an additional cost

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You have the right to withdraw from the contract, without stating reasons, within 14 days from the delivery date

Standard Shipping is free of charge within Italy for purchases from 85 €

Information Store

Email 24/7
info@dutchdesigninitalia.it

 

Customer service hours
Saturday 9:30-12:30

(+39) 3917659909

 

 

VAT. 12077800014

CF. VRMDWN70C07Z126I

The chamber of Commerce of Turin

TO-1262770

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Dutch Design in Italia

Customer Services

Shipping costs

Shipping is free in Italy for orders over € 85, -


Foreign shipments (European Union) are free for orders in excess of 185 EUR.

Shipping costs for deliveries outside of the European Union are available on request.

Shipments are not free of charge for the purchase of bulky products.
Shipping costs vary depending on the volumetric weight of the product purchased, or the weight and size of the product duly packed.




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Mode of Delivery


The courier delivery is normally from 9.00 to 18.00 from Monday to Friday at street level and without prior notice,

with the exception of the shipping of bulky products.
In the case of absence of the recipient, the courier will leave a notice to certify the delivery attempt. On the alert you can find the contact details of the courier to make an appointment for the second delivery attempt, 
or to know the address of the nearest branch.
If, within three days from the first delivery attempt, you will not have contacted the courier, the parcel will remain in storage at the courier for 30 days. If you will not provide the withdrawal even in the period of storage,

the product will be returned and the contract will be terminated.
Dutch Design In Italy, will proceed to the refund of the amount due, net of the expenses of delivery of the product is not successful, the costs of storage and return shipment to the sender.

Information Returned package


You have the right to withdraw from the contract (for non damaged items), without giving any reason and without penalty, within 14 days from the day of receipt of the goods by the consumer.

Only the shipping costs of the goods will be your responsibility.


To exercise the right of withdrawal, we ask you to inform us by sending us the withdrawal form filled in by email.


As soon as we received the return shipment in good condition,
you will be refunded for all the expenses that you paid us, including the standard shipping costs.
These refunds are made using the same payment method you used for the first transaction, unless you have expressly agreed otherwise; in any case, you will not have to incur any costs as a result of such reimbursement.


Please return the merchandise in its original packaging.

The object must be returned to the following address:

Dutch Design In Italy

Via Luigi Capriolo 7

10139 Torino (TO)

Italy


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Withdrawal form

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